Mahal — How Work Gets Done
Book page: mahal-work-gets-done
From: Quotes batch 13
Edition: Technics Publications (2010)
On Process and Society
“A business process is a social contract. It defines how we agree to interact to produce a result that none of us could achieve alone.” (p. 18)
On Decision Making
“The failure of most processes is not a failure of logic, but a failure to account for the cognitive biases of the people running them.” (p. 42)