Mahal: How Work Gets Done

Summary: How Work Gets Done by Mahal (Technics Publications (2010)). (Stub — expand from highlights.)

Sources: quotes_batch_13.md

Quote pages: Mahal — How Work Gets Done

Last updated: 2026-05-07

Quotes

Process and Society

“A business process is a social contract. It defines how we agree to interact to produce a result that none of us could achieve alone.” (p. 18)

Decision Making

“The failure of most processes is not a failure of logic, but a failure to account for the cognitive biases of the people running them.” (p. 42)