Patterson – Crucial Conversations

Book page: patterson-crucial-conversations

From: Quotes batch 18

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Concept

“A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong.” (p. 3)

Behavior

“When people feel unsafe, they resort to one of two unhealthy behaviors: silence (withholding information) or violence (forcing it).” (p. 52)

Game Theory

“The ‘Fool’s Choice’ is the false belief that you have to choose between tellling the truth and keeping a friend.” (p. 41)

Cognition

“We act based on the stories we tell ourselves. If we can change the story, we can change the emotion and the outcome.” (p. 104)

Memory

“In the heat of a conflict, our brains prioritize the memory of past slights over the shared goals of the present.” (p. 156)