Maister — The Trusted Advisor
Book page: maister-trusted-advisor
From: Quotes batch 13
Edition: Free Press (2000)
On Identity and Professionalism
“The key to being a trusted advisor is to stop worrying about your own identity and start focusing on the client’s reality.” (p. 24)
On Social Cognition (The Trust Equation)
“Trust is built on credibility, reliability, and intimacy, all divided by self-orientation.” (p. 69)
On Critical Thinking
“Logic alone will not win an argument. You have to win the person before you can win the point.” (p. 102)